JustFab

Customer Satisfaction Guarantee Shipping & Returns
How JustFab Works JustFab Reviews
The JustFab Community JustFab Press & Media Buzz
Customer Service Secure Online Ordering

JustFab Customer Satisfaction Guarantee

JustFab offers incredible value to it’s customers by providing stylish, high quality women’s shoes at an affordable price of $39.95. Similar quality shoes would normally retail in department stores for $80-$120.

Great customer satisfaction is important to everyone at JustFabulous. Our growing team of expert stylists and fashion consultants are eager to provide the best fashion service possible.

Shipping & Returns Are Free!

At JustFab, shipping is free both ways (in the contiguous United States) and we allow returns and exchanges for any reason. We realize all shoes are different and you may find when you receive a particular style that you do not like the way it feels or looks in person so we offer free shipping back to us on all returns and exchanges. We even provide you with a pre-paid return label to ensure that your return or exchange is as quick and easy as possible for you.

If you are not satisfied with your purchase for any reason, simply call us to request a refund or exchange and we will happily accommodate your request. For more information on how our returns work, please visit our detailed shipping & returns page.

How JustFab Works

It is very important to know exactly how JustFab works before signing up. We have a more detailed description on our How JustFab Works page, but here are the basics:

  • JustFab is a hand-picked styling service where each month our style experts select specific shoes and handbags to match your style profile.
  • At the beginning of each month your new stylist recommendations will appear in your online boutique. You are then able to purchase any items you want for $39.95, request a set of new options from our style experts, or click “Skip This Month” to opt-out for the month.

JustFab VIP Membership
Upon making your first purchase on JustFab, your account will be automatically upgraded to VIP membership status. Each month you will receive 1 JustFab credit for $39.95 which can then be redeemed for the purchase of one JustFab item.

Note that you are not required to purchase this credit. If you do not want to purchase a credit for any given month, please visit justfab.com between the 1st and 5th day of the month and choose the “skip the month” option or purchase a regular JustFab item and your credit card will not be charged.

Becoming a VIP member on JustFab has additional perks. Not only do you receive recommendations from the JustFab style experts each month, but as you shop you’ll earn points which you can later redeem for fabulous swag!

JustFab Reviews

Each month we deliver shoes, handbags and jewelry to thousands of satisfied JustFab members across the United States and we receive excellent reviews and feedback from our members. We always appreciate seeing positive reviews, however we also take each and every customer complaint that may arise very seriously. Our members are our top priority, so if you are unhappy for any reason, please let us know and we will do our best to remedy the situation.

Reviews and opinions on individual shoes, handbags and jewelry can be found in your members area under each product listing. Reading these reviews from fellow JustFab members can be a great way to see what other people think about a particular item. We encourage everyone to leave an honest review on any product they order from JustFab.

Be sure to also check out more reviews on sites like Reseller Ratings, JustFab Reviews, as well as our Facebook and Twitter pages to read even more about what our members are saying about us. If at any point someone has a complaint or concern, one of our dedicated customer support team members will respond immediately.

You can also have a look at more reviews right here to read even more quotes, testimonials and reviews from some of our satisfied members.

JustFab Press & Media Buzz

JustFab has been featured in hundreds of online, print and television media outlets including US Weekly, Extra, People & the LA Times. Some of Hollywood’s biggest stars have even been spotted wearing JustFab styles.

Visit our press page on JustFab.com to see more photos and video of JustFab in the media.

The JustFab Community

JustFab has an active social following and by visiting JustFab on Facebook you can interact with thousands of other JustFab members. You’ll find many discussions on individual shoes and handbags and can view photos that other members have uploaded to Facebook. If you have any questions about particular shoe styles or JustFab in general there are many fellow members who are willing and eager to help.

Follow JustFab on Twitter to stay up to date with the latest JustFab news, developments, contests, promotions and more.

Secure Online Ordering

When shopping on JustFab.com all of your personal information is protected allowing you to shop without risk.

JustFab.com is a BBB Accredited Business and all transactions made are safe and secure. JustFab has chosen VeriSign SSL for secure e-commerce and confidential communications.

We will never ask for any of your personal or credit card details in an email so if you ever receive such an email please notify us immediately of any such suspicious activity as it may be JustFab fraud.

Customer Service

Account Management
Managing your JustFab account is easy at JustFab.com but feel free to contact us if you have any questions.

Call us Toll Free
Our customer service representatives are available Monday through Friday from 7AM to 7PM PST. Call us toll free at (866) 337-0906.

Please note: We experience a high volume of calls at the start of each month so there may be a short wait.